Cortex Security Inc Privacy Policy

The Cortex Privacy Policy describes how Cortex Security collects and uses Privacy Data. Cortex Security is committed to privacy and security for all our clients. Because we respect your right to privacy, we have developed a Privacy Statement as indicated below.

Scope of Privacy Policy

This Privacy Policy applies to information we collect about you. Please note that your use of this cortexcctv.com website ("Website"), wherever you reside, is subject to our website Terms and Conditions. 

Cortexcctv.com collects and stores certain information from or about you that can be used to uniquely contact, identify, or locate you ("Personal Information"). We collect Personal Information through your use of cortexcctv.com’s websites or mobile applications, including this Website and the CortexIQ mobile application (collectively, the "User Interfaces"), and any combination of products and services either provided to you or accessed via any User Interface (collectively, the "Services").

When We Collect Personal Information

When You Provide Personal Information Directly to Us

When you use the User Interfaces (website or mobile app) or the Services as a Visitor, participate in our marketing campaigns (including contests, promotions, or other activities), contact us for support, or otherwise communicate with us (including by phone, email, text, or online live chat), you may directly provide us with Personal Information.

Ways you can provide us with consent to our collection of certain personal information:

E-mail Request

• Links throughout our site provide you with the opportunity to contact us via e-mail to ask questions, request information and materials, or provide comments and suggestions.
• You may also be offered the opportunity to have one of our Sales Representatives contact you personally to provide additional information about our products or services.
• To do so, we may request additional personal information from you, such as your name and telephone number, to help us satisfy your request.

Enrollment

• You may choose to enroll for one of our products or services where we will request certain information from you.
• Depending on the type of product or service that you request, you may be asked to provide different personal information.
• For certain products and services, we may require your name, address, telephone number, e-mail address, and credit card number.
• Other products and services may require different or supplemental information from you in order to apply

Types of Personal Information We Collect

Identifiers

When you use the User Interfaces or Services as a visitor or End User, we may collect the following from you or other users on your account: name, home or business address, phone number, email address, home or business size, zip code, device names, and other identifying account or user information.

Account and Device Information

When you use the User Interfaces or Services as an End-User, we may collect the following from you or other users on your account: account creation date, system configuration, features enabled, service packages, IP addresses, device IDs, account and device settings, and device usage and performance and usage and alert logs).

Statistical Information About Your Visit

Information obtained while visiting our site does not identify you personally, but rather records information about a visit to our site. We may monitor statistics such as how many people visit our site, which pages people visit, and which browsers people use. We use these statistics about your visit to help us improve the performance of our web site and overall user experience.

Your Ability to Opt-Out of Further Notifications

Periodically, we notify our customers of new products, announcements, and updates. If you would like to opt-out of being notified, please contact us at info@cortexcctv.com

How We Use the Information We Collect

We may use the Personal Information we collect to:

• Provide the User Interfaces and Services to you.
• Notify you about your account or changes to the User Interfaces or Services.
• Provide you with customer support.
• Personalize your experience with the Services and User Interfaces.
• Provide notifications of, or evaluate your eligibility for, products or services offered by cortexcctv.com and our affiliates and subsidiaries.
• Protect you, us, or others from security threats by enhancing the security of our network and information systems.
• Identify and prevent fraud.
• Enable or administer our business, such as for invoicing Authorized Service Providers.
• Improve, evaluate, and develop new User Interfaces, Services and products and services of Cortexcctv.com and our affiliates and subsidiaries, including by aggregating information to understand how our products and Services are being used; and Comply with applicable laws and industry regulations.

Sharing of Personal Information

We will not share your Personal Information to any other entity except:

• To your Authorized Service Provider, the company through which you subscribed to our Services.
• When you have opted in to share the information, such as when you connect certain third-party services or devices to your account;
• To our affiliates and subsidiaries for the business purposes described in this Privacy Policy
• To evaluate your eligibility for, or provide notifications of, products and services offered by us or our affiliates and subsidiaries.
• As otherwise necessary when required or permitted by law.

Under no circumstances do we transfer your email address to any other company, nor do we collect any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs.

Children’s Privacy

The Site and Products are not directed to individuals under the age of 18 and we do not knowingly collect information from anyone under 18. If you become aware that a child has provided us with Personal Information, please contact us at info@cortexcctv.com. If we become aware that a child under 18 has provided us with Personal Information, we will take steps to delete such information as soon as possible as required under applicable laws.

Third Party Websites

For your convenience, some hyperlinks may be posted on this Website that link to other websites not under Cortexcctv.com's control. Cortexcctv.com is not responsible for, and this Privacy Policy does not apply to, the privacy practices of those sites or of any companies that Cortexcctv.com does not own or control. Cortexcctv.com does not endorse any of these websites or pages, the services or products described or offered on such sites or pages, or any of the content contained on those sites or pages. Cortexcctv.com encourages you to seek out and read the privacy policy of each website that you visit. In addition, should you happen to initiate a transaction on a website linked to this Website, even if you reached that site through the Cortexcctv.com User Interfaces, the information that you submit to complete that transaction becomes subject to the privacy practices of the operator of that linked website. You should read that website's privacy policies to understand how Personal Information that is collected about you is used and protected.

Mobile App User Interface

We receive and store any Personal Information and Content you enter or upload to our Services. The types of Personal Information and Content collected may include, but are not limited to:

• Camera locations and names that you are asked to enter and may change at any time.
• Video and audio signals and data are recorded and processed, depending on how you may have configured your services. This may include CortexIQ sending you portions of the content as part of a notification or analyzing the data to identify motion or other events. If you have recording features enabled, we will capture, process and retain video and audio recordings from your device, which you will be able to access, for the duration of your recording period.
• You may save and choose to share content for others to access using the Services. We will collect and store information required for us to save or share your content.
• We may also draw upon this personal information and content to modify and customize the services to better suit your needs, to improve the effectiveness of our network and services, and to develop new tools to enhance usability and security. Under no circumstance will any employee or agent of CortexIQ ever look at your private videos within your account unless givenexpress consent to do so.

Your personal information is protected on CortexIQ by your username and password. We highly recommend that you select and protect your password appropriately, and limit access to your computer and mobile phone to only those individuals whom you trust to prevent unauthorized access to your account and to your personal Information and content. CortexIQ strives to safeguard personal Information and content to ensure that information is kept private, through physical, electronic, and procedural measures.

Privacy Policy Changes

We may change this Privacy Policy at any time. Any changes to this Privacy Policy will be posted on our User Interfaces. The most recent version of this Privacy Policy is reflected by the version date located below. This Privacy Policy is not intended to and does not create any contractual or other legal right in or on behalf of any party.

Contact Information

If you have any questions, concerns, or suggestions regarding this Privacy Policy, please contact us at: